Privacy policy.
Last Updated: February 2021
The following sets out the Privacy Policy for Connection Medicine Co (‘We’, ‘Connection Medicine Co’) including the website and any booking services. Connection Medicine Co is bound by the provisions of the Australian Privacy Principles and the Health Privacy Principles in the Victorian Health Records Act 2001 and all other State and Commonwealth legislation concerning the privacy of individuals.
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website, clinics, or any use of our services, we may obtain the following information about you: name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by contacting us directly on the contact details below.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, notifying you of updates, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience and information from time to time about our services.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymised forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
Connection Medicine Co will monitor and implement appropriate technical advances or management processes, to safeguard your Personal Data. Please be aware however that with any use of technology, certain factors cannot be controlled and guaranteed by Connection Medicine Co.
Personal Data that is no longer required will be destroyed or deleted in accordance with Health Privacy Principle 4. In many circumstances, however if you consent in writing, it will be kept for marketing purposes.
We will take all reasonable steps to ensure that the data collected, used or disclosed is accurate, complete and up to date, and has been obtained directly from relevant individuals or other reputable sources.
SHARING OF YOUR PERSONAL INFORMATION
We do not and will not sell or deal in Personal Data or any customer information.
Connection Medicine Co will only disclose Personal Data in accordance with the Australian Privacy laws in place at the time.
Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
Where an individual chooses not to provide requested information, we will advise that individual of the effect this non-disclosure may have. For example, withholding certain information may limit the ability to provide relevant services to individuals. Connection Medicine Co may choose not to provide a service if certain important information is not permitted to be collected.
ACCESS TO PERSONAL INFORMATION
You have a right to access your personal information and this right extends to correction of the information if it is inaccurate, incomplete, misleading or not up to date. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Connection Medicine Co reserves the right to charge a fee for searching, and providing access to, your information on a per request basis.
In some circumstances allowed by the Privacy Act, Connection Medicine Co will be entitled to refuse access to information and if we do so, we will consider whether a mutually agreed intermediary will allow sufficient access to meet your needs and ours.
Connection Medicine Co is committed to protecting the privacy of individuals and will view unauthorised disclosure of, or access to, personal information by our employees or contractors, as a serious breach of this policy. Appropriate action (which may include disciplinary or legal action) will be taken in such cases.
COOKIES AND PIXELS
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.
LINKS TO OTHER WEBSITES
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
CONTACTING US
If you have any questions, comments or concerns regarding our Privacy Policy, or if you are of the opinion that there has been a breach of privacy, please communicate with us immediately by contacting us in writing at:
email: info@connectionmedicine.co
If you feel we did not satisfactorily address any concerns you may have, we will meet with you to discuss further. If you are not satisfied with the response to your concern within 30 days from this meeting then you can refer your issue to the Office of the Australian Information Commissioner via:
email: enquiries@oaic.gov.au
tel: 1300 363 992
The Victorian Office of the Health Services Commissioner website is http://www.health.vic.gov.au/hsc/